Privacy Policy
Last updated: 22 July 2025
1. INTRODUCTION
Tsala Trails (Pty) Ltd ("we", "us", "our") is committed to protecting the privacy of our users ("you", "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.tsalatrails.com or engage with our services. By using our site and services, you consent to the collection and use of your information as described in this policy.
2. INFORMATION WE COLLECT
2.1 Personal Information
We may collect personal information that you voluntarily provide when you:
Contact us via email, phone, or WhatsApp;
Complete booking or enquiry forms;
Subscribe to newsletters;
Engage with us on social media.
This may include your name, contact details, and other relevant information.
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
Your IP address;
Browser type and version;
Pages visited on our site;
Time and date of your visit;
Referring URLs.
3. USE OF YOUR INFORMATION
We use collected information to:
Provide and manage our services;
Improve and personalize your experience;
Communicate with you, including service updates or promotions;
Process your bookings and manage your safari participation;
Prevent fraud and security breaches;
Comply with legal obligations.
4. THIRD-PARTY SERVICES
4.1 PayFast
We use PayFast as a third-party payment processor. PayFast facilitates secure transactions and operates under its own Privacy Policy and Terms and Conditions. Tsala Trails does not control PayFast’s use of tracking technologies. Users are encouraged to review PayFast's Privacy Policy before use.
5. DATA SECURITY
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security but strive to follow best practices.
6. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to enhance your browsing experience. You may disable cookies in your browser settings, though doing so may affect your access to some site features.
7. YOUR RIGHTS
You have the right to:
Access the personal information we hold about you;
Request corrections to inaccurate or incomplete data;
Request deletion of your personal data, subject to legal obligations;
Object to how your data is processed;
Withdraw consent at any time.
To exercise these rights, please email us at reservations@tsalatrails.com.
8. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted with a revised date and become effective immediately. We encourage you to review the policy periodically.
9. CONTACT US
If you have questions or concerns regarding this policy or your data, please contact us at:
📧 reservations@tsalatrails.com
📞 +27 78 414 0754