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Kalahari tracking expert guide

Terms and Conditions

Last updated: 27 August 2026

Please ensure that you are fully informed about the terms and conditions of Tsala Trails when using the website or any of our services.

Tsala Trails trades as TSALA TRAILS and will be referred to as TSALA TRAILS on all relevant platforms and in correspondence and documents. By using the TSALA TRAILS website and any part thereof (“site”), you indicate that you have read the terms and conditions below and accept to be bound by them.



These terms and conditions are subject to change without further notice. Continued use of this site constitutes acceptance of any updates.

1. General
The headings in this document are for ease of reference only and do not affect the interpretation of any clause.

2. Privacy Statement
Please refer to our Privacy Policy for how Tsala Trails collects, stores, and uses your information. We take your privacy seriously.

3. Copyright
All content is © 2023–2026 Tsala Trails. All rights reserved.

4. Licenses and Site Access
Tsala Trails grants users limited access for personal use. You may not:

  • Resell or use content for commercial purposes;

  • Copy or use listings, descriptions, or images;

  • Use data mining tools or automated extraction methods.

5. Linking Policy
You may link to our site in a way that is fair and legal. You may not use our logo or brand assets without written permission.

6. User Conduct
By using this site, you agree not to:

  • Disrupt services or access unauthorized content;

  • Upload malicious code or spam;

  • Violate any applicable laws;

  • Misuse site infrastructure or communications.

7. Indemnification
You agree to indemnify Tsala Trails against any claims or losses arising from your use of the site or breach of these terms.

8. Submissions
Any materials you submit become the property of Tsala Trails. We reserve the right to use them freely without compensation.

9. Communication Disclaimer
Digital communications may contain errors or malware. Tsala Trails is not liable for issues arising from such communications.

10. Disclaimer of Warranties
All services and content are provided “as is.” We make no guarantees of uninterrupted service or complete accuracy of content.

11. Limitation of Liability
We are not liable for any indirect, incidental, or consequential losses arising from use of the site or our services. Liability is limited to the value of the service purchased.

13. User’s Liability to Tsala Trails
In the case of legal action, you agree to cover all associated legal and recovery costs incurred by Tsala Trails.

14. Prices
All prices are listed in South African Rands (ZAR) and include 15% VAT. Rates are quoted per person, per package, and may be adjusted without notice.

15. Payment Terms

  • 50% of the booking total payable upon booking

  • Remaining 50% of the booking total payable 30 days prior to arrival (2 days for half-day package)

  • Failure to pay the balance may result in cancellation without refund.

12. Termination
We may revoke your access to the site at any time without notice.

16. Payment Methods

  • All bookings and payments are processed manually.

  • Accepted payment methods: EFT (wire transfer) and PayFast.

  • Always confirm Tsala Trails’ banking details with a staff member before transferring funds.

  • We are not responsible for intercepted or incorrect payments.

17. Age and Fitness Requirements

  • Participants must be aged 12 to 70.

  • Guests over 70 are welcome with a medical certificate confirming physical fitness.

  • Children under 12 may not join walking safaris due to safety and insurance limitations.

  • Partner lodges do not offer babysitting services.

  • Guests must be in good health and able to walk unaided, with no ankle or mobility impairments.

18. Language

All wildlife interpretations and explanations during the Safari are given in English. If you would prefer to have a translator, we can try to arrange that at an extra cost to you.

19. Inclusions and Exclusions

Rates Include:

  • Guided walking safaris in remote, pristine wilderness;

  • Luxury lodge accommodation at a lodge on the game reserve(s) where you will be walking;

  • Your own private Trails Guide for the duration of your trip;

  • Breakfast, lunch, and dinner as per itinerary *(Optional for Selati Walking Safari);

  • Soft drinks and hot beverages *(Optional for Selati Walking Safari);

  • Game reserve entrance fees *(Excluded for Selati Walking Safari);

  • Where specified in the itinerary, transport between Game Reserves for the purpose of the Walking Safari;

  • Backpack with water bladder;

  • Trekking poles upon request;

  • South African VAT (15%).

Rates Exclude:

  • Flights or other transport to/from pick-up/drop-off points;

  • Accommodation before or after your package dates;

  • Alcoholic beverages at lodges;

  • Any increase in government taxes or reserve fees;

  • Travel insurance and visas.


20. Cancellation & Refund Policy
Guest Cancellations:

  • 90+ days: no cancellation fee

  • 61-90 days: 10% cancellation fee*

  • 31-60 days: 50% cancellation fee*

  • 0-30 days: 100% cancellation fee

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*or amount already paid can be used as a credit towards a later date

Tsala Trails Cancellations:

If a Safari needs to be cancelled due to insufficient bookings, the affected individual(s) will be notified by email 30 days before the start date and will receive a full refund. Please note it may take 5-10 working days for banks to process the refund.

21. Transaction & Service Fees

Please note transaction/service fees are non-refundable. 

  • for booking payments made by wire transfer/EFT/WISE or through PayFast, Tsala Trails does cover the transaction fees. In case of cancellation, these will not be refunded to the client.

22. Refunds
Refunds are granted at the sole discretion of Tsala Trails following a fair case review.

23. Records of Transactions
Clients may request booking and transaction records. Records older than 5 years may not be available.

24. Applicable Law
These terms are governed by South African law. Any disputes will fall under the jurisdiction of South African courts.

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